Question 1

Are COVID-19 vaccinations required for my Indico Travels tour?

Accepted Answer

To help protect our travellers, employees and local communities on our tours, we require all participants to be vaccinated against COVID-19. Indico Travels may request official documentation of vaccination, which will be required as a part of the booking process.

Are there exemptions? If for some reason you are unable to be vaccinated for medical reasons, you can apply for exemption, which will be assessed on a case by case basis.  To apply for an exemption, please contact us.

What proof of vaccination may be required? Official documentation of vaccination either in paper or digital format are required. Here are some examples including but not limited to: EU travellers - EU Digital COVID Pass, UK travellers: NHS card, USA traveller - CDC vaccination record.

How will you ensure the safety of my data/vaccination records? Your vaccination status and documentation will be stored in our secure CRM system that is fully compliant with German data protection rules.

Question 2

Can I cancel my trip?

Accepted Answer

You may cancel your place on our tours at any time. If you have booked our [Flexi fare](https://www.indicotravels.com/flexible-booking-conditions), you can cancel for free up to 65 days before your departure. 
You may also choose to rebook to a different date or tour, which costs 50 Euro, if no other irredeemable costs have been incurred by us.

a) General cancellation fees (as a percentage of the booking price):

**For bookings in the CLASSIC fare:**

- up to 65 days before departure 20%
- from the 64th to the 30th day before departure 25%
- from the 29th to the 15th day before departure 45%
- from the 14th to the 7th day before departure 60%
- from the 6th day before departure 80%
- on the day of departure and in case of no-show 90%

**For bookings in the FLEXI fare**

- up to 65 days before departure 0%
- from the 64th to the 30th day before departure 20%
- after 29 days before departure, cancellation fees are identical to those in the CLASSIC fare

Indico Travels reserves the right to claim a higher, specifically calculated compensation instead of the above cancellation flat rates if Ventura can prove that significantly higher expenses were incurred than the applicable cancellation flat rate.

For more information on our cancellation policy, you can have a look at our [Terms & Conditions](https://www.indicotravels.com/terms).

Question 3

Can you help with booking flights?

Accepted Answer

Weve found our travelers prefer to book their flights themselves as they can choose their local departure airport, and decide themselves whether to prioritise by cost of the flight, duration, airline etc. Were vry happy to give you tips on how to get the best flight deals - just drop us a note!

Question 4

Do I need a visa to enter Cambodia?

Accepted Answer

People from most nationalities need a visa to enter Cambodia.

We request that you apply for an E-Visa for Cambodia online, as it allows you to avoid a long line and get through the border faster when you arrive in Siem Reap with your group. You then pick the visa up at the airport on arrival. You can find the E-Visa registration [here](https://www.evisa.gov.kh/).

The Tourist E-visa allows you to stay for 30 days.

The processing time for the visa should be around 3 days, however be sure to apply for it 7-10 days in advance, in case there are any issues. The visa is valid for 3 months from the date of issue.

If you dont get the E-Visa, you will wait in line at the border instead. This is a long process, so we advise getting it online ahead of time.

The visa costs around 36 USD to obtain, you can pay with Visa and Mastercard.

IMPORTANT: 
You must have 
- A passport valid for more than six months at the time of entry 
- A recent passport photo in digital format (JPEG or PNG format), 
- A valid credit card (Visa / MasterCard)

Travellers exempt from the visa requirement are those with the nationalities of: 
Indonesia
Laos
Malaysia
Philippines
Seychelles
Singapore
Vietnam

This information is offered without guarantee, please check with your local foreign office or the Cambodian embassy in your country to be sure about entry requirements.

Question 5

Do I need a visa to enter Vietnam or Cambodia?

Accepted Answer

Please check your local foreign office and/or consulates for up-to-date information.

Here are some useful links:

https://www.auswaertiges-amt.de/en/aussenpolitik/laenderinformationen/vietnam-node/vietnam/231792 
https://phnom-penh.diplo.de/kh-en/service/visa-entry

https://vietnamembassy.org.uk/
https://e-visa.co.uk/cambodia

https://vn.usembassy.gov/
https://kh.usembassy.gov/

For Cambodia:

You need a visa to enter Cambodia.

Most travellers find it easiest to get the E-Visa for Cambodia online, as it allows you to avoid a long line and get through the border faster. You can find the E-Visa registration here.

To get the E-Visa, you must have: A valid passport, email address, and debit or credit card, and a copy of a recent passport photo.

The Tourist E-visa allows you to stay for 30 days.

The processing time for the visa should be around 3 days, however be sure to apply for it a few weeks in advance at least, in case there are any issues. The visa is valid for 3 months from the date of issue.

If you dont get the E-Visa, you will wait in line at the border instead. This is a long process, so we advise getting it online ahead of time.

The visa costs 36 USD to obtain, you can pay with Visa and Mastercard.

IMPORTANT: You must have

A passport valid for more than six months at the time of entry
A recent passport photo in digital format (JPEG or PNG format),
A valid credit card (Visa / MasterCard)

Travellers exempt from the visa requirement are those with the nationalities of: Indonesia Laos Malaysia Philippines Seychelles Singapore Vietnam

For Vietnam:

You will need a visa to enter Vietnam.

The easiest way to obtain a visa is applying for a visa on arrival. We strongly recommend you do this, as it will streamline the immigration process. You can do so by following this [Link](https://evisa.xuatnhapcanh.gov.vn/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu).

Make sure to have all the necessary documents ready when you arrive in Hanoi.

Question 6

Do I need a visa to enter Vietnam?

Accepted Answer

You dont need a visa for Vietnam if youre a tourist staying for up to 15 days and if youre from the following countries:
Germany, 
United Kingdom, 
Belarus,
Denmark,
Italy,
France, 
Finland, 
Norway,
Russia,
South Korea,
Spain,
Sweden.

For the above countries, you need to show this on arrival for entry:
Passport (valid for at least 6 months after arrival)
Proof of intended departure from the country (plane ticket, tour itinerary)

If you will be staying in Vietnam for longer than 15 days, you will need a visa.

All other countries not on the list need a visa to enter Vietnam.

The easiest way to obtain a visa is applying online beforehand (E-visa). [CHECK HERE](https://evisa.xuatnhapcanh.gov.vn/documents/20181/117155/Vietnam-Evisa-nation-list.pdf/21e0f88f-d8a0-48b8-bfdb-a0f82b0853e2) to see the list of countries eligible for an E-Visa. We strongly recommend you do this, as it will streamline the immigration process. You can do so by following this [Link](https://evisa.xuatnhapcanh.gov.vn/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu). If you want to take a visa on arrival, that will take longer and may require extra documentation, such as an invitation letter from a local agency.

An E-Visa is processed within 3 working days after the Vietnam Immigration Department receives the completed application and full E-Visa fee, but we recommend applying for it 10 days before your trip just in case. Its valid for 30 days, single entry.

Please refer to the pages above and/or your local Vietnamese embassy to see what documentation youll need to present to apply for your visa. The current E-Visa fee is 25 USD. You can pay with Visa/Mastercard.

Check the FAQ page for Vietnam E-visa [here](https://evisa.xuatnhapcanh.gov.vn/web/guest/faq)

The above information is to the best of our knowledge, we dont guarantee its correctness and accept no liability. Please check with your countrys Vietnam embassy page for up-to-date information on entry requirements.

Question 7

I have a cat or dog hair allergy, do I need to be aware of anything?

Accepted Answer

Many households and hotels have dogs and/or cats in South East Asia. If you have an allergy, please contact us before booking, so we can confirm whether the planned accommodations have pets and make sure to take some medication on the tour.

Question 8

Id like to arrive a day/some days earlier, or add a few days to the end of my trip. Can I?

Accepted Answer

Absolutely - we encourage that! We can help you extend your stay at the groups hotels, book an airport pickup, and give you tips for things to do regionally if you drop us a [message](https://www.indicotravels.com/contact). For some trips, there are also pre-planned excursions - check your trip itinerary.

Question 9

Ive never traveled with a tour group before - how do I know this is for me?

Accepted Answer

Many of our clients have never traveled with a travel group before - we hadnt either! Weve specifically developed our trips with solo travelers in mind, meaning we give you some spare time and space in which you can do our own thing, but you can also buddy up with people in the group if you like. Traveling with a tour group has great benefits: you get access to locations and communities you wouldnt get on your own, you travel with a local expert and everything is organised for you on the ground, so you can just relax into enjoying your new experiences. Plus, you get to meet a bunch of new people your age who are up for shared adventures!

Question 10

If Im not in my 30s & 40s, can I still join the trip?

Accepted Answer

Our trips are made specifically for people in their 30s and 40s, as we know there are many other travel brands out there catering to other age groups. If youre under 30 or over 49, do check out our sister brands Galapatours and Polartours, who offer boat excursions. If you speak German or French, we also have group travel sister brands that offer trips for all ages. Find our about them here: https://www.venturatravel.org/brands

Question 11

What other vaccinations are recommended or required for my trip?

Accepted Answer

Please check our COVID-19 FAQ regarding COVID vaccinations. Aside from that, as a tour operator, we are not allowed to give specific vaccination recommendations for liability reasons. We strongly recommend that you consult your local doctor or, even better, a qualified doctor specialized in tropical diseases in good time before your trip. Here are some relevant links for residents of several countries: UK: [Gov.uk](https://www.gov.uk/foreign-travel-advice), USA: [U.S. Centers for Disease Control](https://wwwnc.cdc.gov/travel/destinations/list/) and Germany: [Auswärtiges Amt](https://www.auswaertiges-amt.de/de/ReiseUndSicherheit/reise-gesundheit/gesundheit-reise-laender/1609092).

Please note that for our Colombia tour, a yellow fever vaccination is not mandatory.

Question 12

When can I book my international flights?

Accepted Answer

As soon as we have confirmed that the minimum number of participants for your trip has been reached and the trip is therefore guaranteed to take place, you can book your flights. The trip will be confirmed or cancelled at least 45 days before departure. We will be happy to give you tips on booking flights! By the way: it is in our interest to fill the trips as soon as possible, so we do our best to confirm them as soon as possible.

Question 13

When is a trip guaranteed to take place?

Accepted Answer

A trip is guaranteed to take place when the minimum number of participants has been reached. If you have already booked before the minimum number of participants has been reached, we will let you know, so you can book your flights. We will confirm or cancel the trip no later than 45 days before the scheduled departure date. If a trip has to be cancelled unexpectedly, you will of course receive a 100% refund of your deposit or any other payments made.

Question 14

Where does the Vietnam & Cambodia Trip Start & End?

Accepted Answer

The tour starts in Hanoi and ends in Siem Reap town, Cambodia. You will meet your group in early evening.

Destinations on this trip include Hanoi, Hang Kia, Halong Bay, Hue, Forbidden City, Tam Giang lagoon, Bach Ma National Park, Cam Kim island, Angkor Wat and Siem Reap.

Question 15

What language are the tours led in?

Accepted Answer

We are an English speaking company based in Berlin. Our tours are led in English and co-travellers are international English speakers.

Vietnam & Cambodia Itinerary 14 days

Explore Angkor Wat & Halong Bay with others in their 30s and 40s

Highlights of Vietnam & Cambodia

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