Booking options
Choose the fare that suits you
When booking your next adventure with us, you have the option to chose between two different fare types:
CLASSIC Fare is our value option. It allows you to rebook for a low fee or get an 80% refund up to 65 days before your tour.
FLEXI Fare includes added flexibility for just a small uplift. Flexi allows you to rebook or cancel your trip at no cost up to day 65 and even provides low-cost rebooking and 80% refund right up to 30 days before departure. For complete peace of mind leading up to and even during your trip, Flexi also includes our Covid Travel Protection provided by German insurance company HanseMerkur.
Standard Rebooking
Early-Bird Cancellation
CLASSIC: Our value fare
Standard Rebooking: Rebook up to 65 days before departure for a small fee (€50), increasing to €75 until 30 days before departure, after which Classic fare cancellation terms apply.
Early-Bird Cancellation: Cancel for an 80% refund up to 65 days before departure. After that, cancellation is still possible, with the refund level decreasing in stages as your departure nears to a 10% refund on the day of travel.
FLEXI: for complete peace of mind
Fee-Free, Flexible Rebooking
Last-Minute Cancellation
+ Added Covid Travel Protection
Rebook for free up to 65 days before departure. After that, rebook for just €50 until 30 days before departure.
Cancel last-minute with our Refund Promise - should you need to cancel, we’ll refund you in full, no questions asked, up to 65 days before departure. We’ll even refund 80% right up until 30 days before your tour begin.
Added Covid Protection - benefit from peace-of-mind before and during your tour. Should you contract Covid or be forced to quarantine at home, cancel fee-free right up until the day before departure. When abroad, should Covid or quarantine interrupt your tour, our Covid Travel Protection through HanseMerkur will help take on your costs.
Our Flexi Fare
Which destinations and trips is the FLEXI fare valid for?
Flexi is valid for all destinations and trips that we offer.
We are traveling together but want to book different fares. Is this possible?
If passengers want to book different fares, they must make a separate reservation for each traveler. To share a room, both travelers should choose the option “half double room”. Our Travel Specialists will make sure that passengers are assigned a room together after the reservation is made.
I made a reservation, but now want a different fare type. Can I change it?
Changing fares is possible with an unconfirmed reservation. We cannot change fares for confirmed reservations.
I want to make a reservation for economy+ or business class seats (i.e. not the default economy class in international flights for the standard trip, if included). Can I book in FLEXI fare?
Bookings in a different class, even if with the same airline or standard group flights (both outbound and inbound), are not eligible for Flexi fare and must be booked as Classic.
Can I still book in Flexi fare if I book excursions that take place before, during, or after my trip?
Yes, other activities or excursions can be added to the itinerary in the flexi fare.
What happens if I want to book additional excursions after I made a reservation?
Yes, other activities or excursions can be added to the itinerary in the Flexi fare as well as Classic fare after booking.
It is now between 64 and 30 days before my trip, and I need to rebook my FLEXI reservation. What do I need to do?
We will happily process a rebooking against a small fee of EUR 50 per PAX.
It is now between 64 and 30 days before my trip, and I need to rebook my Flexi reservation. However, my reservation includes an additional excursion during the trip that also includes local/regional flights. What do I need to do?
We will happily process a rebooking against a small fee of EUR 50 per PAX. In addition, we will charge an additional flat EUR 50 fee per PAX for rebooking the local/regional flights for excursions.
What happens if my trip can’t go ahead?
Whether passengers booked in the Classic fare or the Flexi fare, we will reimburse the full amount of the down payment if we can’t reach the minimum number of people for the trip to go ahead.
What happens if I contract COVID or have to quarantine before my trip?
Should passengers contract COVID or be forced to quarantine as a result of COVID before you leave, they can cancel fee-free right up until the day before departure through our COVID Protection Policy, which is included for a limited time in Flexi fare.
What happens if my trip includes flights, and now I’m denied boarding at the airport (e.g. due to a fever)?
Should passengers be denied boarding because of possible Covid infection, they are covered through our Protection Policy when booking in the Flexi fare.
What happens if I contract COVID or have to quarantine while on my trip?
If passengers contract Covid or need to quarantine while on tour, their costs are covered with the Covid Travel Protection (part of Flexi fare for a limited time). They will also receive a pro-rated refund as part of their insurance claim.
I will book my international flights myself. Can I still make a reservation in the Flexi fare?
Yes, we gladly accept reservations in the Flexi fare if no international flights are needed.